Returns & Exchanges

We at Ho7 really want you to love what you bought, so if you’re not satisfied with your purchase, please return the item(s) for an exchange or full refund (including your initial shipping charge). All returns must be made within 7 days of receiving your order. Return shipping must include a tracking number emailed, along with your name, to info@ho7.fashion at the time of shipping. You are responsible for return shipping.

If you’re asking for an exchange, we’ll send your replacement item(s) at no charge. If the item(s) you request is not available when the return is processed, we will issue you a full refund.

All returned items must be in the original condition you received them in. Sorry, we do not accept washed items. If a washed item is returned, we’ll have to refuse it and send it back.

Shipping Charges:

Indonesian Domestic: JNE Ground Rates
International: USD 15

International Shipping Policy:

International packages may be subject to customs/duties charges. Ho7 is not responsible for these charges. These costs are determined by your local customs office, and cannot be determined ahead of time by Ho7. We do try to minimize these charges for you by listing the wholesale value of the order on the commercial invoice. This provides the customs agents with a true, legal value, while minimizing the costs for you. However, we cannot mark international orders as a “gift” to bypass/reduce any of these charges. This is an illegal practice, and something we will not do as an established business.

For more information on customs/duties charges, please contact your local customs office.