Frequently Asked Questions

I made a mistake in my order!

Get in touch ASAP. We can cancel your order, or make changes, within an hour or two of placing an order. After that, we offer returns and exchanges if you made a mistake…

How do I check the status of my order?

You can check the status of your order on Track my order page. You will need the order # and the email address used to place it to access your information. If you somehow lost any of this information, please feel free to contact us.

What is you exchange/return policy?

If for any reason you are unsatisfied with your order, you may return any unwashed and unworn item for a full refund less shipping charges within 30 days of purchase. Please read the full policy on our Returns & Exchanges page.

I bought this product last week and now it’s on sale!

Occasionally, we adjust the pricing on our items. Unfortunately, we do not offer a price guarantee, so we can’t provide a partial refund for an item that goes on sale after you purchased it. To be notified of when items go on sale, you can subscribe to our e-mail newsletter or follow us on Facebook.

I forgot to use my coupon!

We’re sorry but we can not apply a coupon to an already existing order, please save it for next time.

Why was I asked to show my ID to place my purchase?

For mutual protection we may ask for a copy of your ID to verify the authenticity of your order. Once you have verified your order, you will not be asked again.

Why was I charged sales tax?

Ho7 has to charge sales tax (GST) in Slovenia as we have physical locations here. There isn’t a way around this. “Render unto Caesar the things that are Caesar’s, and unto God the things that are God’s.”

Why are you not replying to my emails?

Please add electee.net to your contacts and/or check your spam box as we always answer all Electee related questions within 24 hours (except weekends and holidays).